FAQ
Frequently Asked Questions
What areas do you serve?
We serve Chester County and Delaware County in Pennsylvania, northern Delaware (Wilmington, Newark, Hockessin), and Cecil County, Maryland (Elkton). Our home base is in West Grove, PA.
How long has Keystone Hardscape been in business?
Keystone Hardscape & Design has been in business for over 8 years, founded by Alex in 2016 in West Grove, PA.
Are you licensed and insured?
Yes, we are fully licensed and insured in Pennsylvania. We carry general liability insurance and workers compensation for all team members.
Do you offer financing?
Yes, we offer financing options. We'll discuss available payment plans during your free consultation to find what works best for your budget.
What does a free estimate include?
Our free estimate includes a site visit, measurements and a written estimate. 3D design has a design fee credited toward your project.
How much does a patio cost?
The quote depends on area, material, access, base preparation, drainage and related walls or steps. Ask for the inclusions and exclusions to be identified for your property.
How much does an outdoor kitchen cost?
Footprint, appliances, finishes, site access and utility coordination determine the scope. Confirm what is included before comparing quotes.
How much does a retaining wall cost?
Length, exposed height, access, excavation, drainage, reinforcement and any engineering affect the proposal. Ask how the wall and related work are measured.
Do you offer payment plans?
Yes, we typically structure payments as a deposit, progress payments during construction, and a final payment upon completion. Financing options are also available.
How does the 3D design process work?
After our initial consultation and site measurements, we create a realistic 3D render of your project. You can see exactly what your space will look like and make changes at the design stage before construction begins.
How long does a typical project take?
The schedule depends on the agreed design, site conditions, access, materials and any required approvals. Discuss the sequence for your project during planning.
Do I need a permit?
Requirements depend on the project, property and local jurisdiction. Review the proposed walls, structures, drainage and utilities before work is agreed.
What happens if it rains during my project?
Light rain doesn't stop most work, but heavy rain may cause a temporary pause. We communicate immediately about any weather delays and adjust the schedule accordingly.
Can I make changes during construction?
Minor adjustments can usually be accommodated. Major changes will be discussed with you regarding any impact on cost and timeline before proceeding.
What paver brands do you use?
We work with premium brands including Cambridge Pavers, Techo-Bloc, Belgard, and EP Henry. We also install natural stone options like bluestone, flagstone, and travertine.
Are pavers better than stamped concrete?
For Pennsylvania weather, we recommend pavers. They handle freeze-thaw cycles better than stamped concrete, are easier to repair, and typically last longer. Paver joints allow for natural expansion and contraction.
What materials work best in PA weather?
Interlocking concrete pavers and natural stone perform best in PA's freeze-thaw climate. The key is proper base installation — a well-prepared base matters more than the material itself.
How long do pavers last?
With proper base preparation, pavers can last 25-50+ years. Quality interlocking pavers are rated to withstand thousands of freeze-thaw cycles.